Here is our refund policy below. But don’t stress yourself out; you can simply send us an email at: contactus@vingloo.com with your order number and situation, and we will guide you through the process. We did our best to make the whole process stress-free and our customer service agents are here to help you along the way.

30 Days return policy

If you would like to return any item(s), for either a refund or exchange, you’ll need to contact us via email.


It is important that all conditions are met:


● If your package did not arrive on time, please write to us. We’ll help you!
● Please don’t send any items back to us until you’ve completed a Return Request and have
a Return Authorization (RA) number. Any returns received without an ‘RA Number’ will
not be processed.
● Any returns must be in resalable condition and in its original packaging.
● Refund cannot be accepted if we have sent the correct product to your customer in good
condition, and as described.
● Once we approve your return, we’ll send you details of where to send your order to, and
what happens next.
● When we’ve received the return it can take up to 5 working days to process your request
and issue a refund or exchange. We may contact you to discuss options, and if you’ve
requested an exchange to confirm the product you’d like.
● Items must be returned within 30 days of the order date.
● We may ask you to provide photos if an item is damaged, faulty or the wrong size.
● We also need a tracking number for returns. Please, when you ship to return, please send
us the tracking number of the parcel.


Customers will need to cover the cost of returning any items to us:
For non defective items and items that are received in 100% condition, we charge a 20% restocking fee. We will send you a return label as soon as we receive your request and as soon as we receive the item you returned, we will process your refund minus the 20% Restocking Fee.


All returns must be in its original packaging and condition and also be made within 30 days of the delivery date.